Warranty and 30-day return policy

Warranty and 30-day return policy

12 months warranty

We promise 100% riding experience and 100% quality at used bike price. We check and inspect every bike in our own master workshop. In addition, with the purchase you automatically receive a free and worldwide valid 12-month warranty for your velio bike. The warranty always includes:

  • Frame on all bikes (except carbon bikes).

For e-bikes, the warranty also covers electronics, especially the functionality of:

  • Battery
  • Motor
  • Display

If a defect occurs within 12 months after receipt of your bike, it can usually be repaired at a local workshop near you. After a positive review of a cost estimate, we will then cover the cost of the repair. Only in individual cases the bike has to be sent back to us.

Please send us an email to customerservice@velio.de in case of a possible warranty case. We will then discuss the best solution for you and your bike.

30 day return policy

We describe all bikes with details about components, condition, recommended height, and photos as best we can.

Of course, you can get the best impression once you try the bike out. We want you to be 100% satisfied, just like all our customers. If this is not the case, for example because the size does not fit, you can return it within 30 days without giving a reason. You can try out your bike just as you would in a shop. If the bike shows signs of wear or damage, a reasonable compensation for the loss of value may be deducted.

Please keep the original box during the 30-day trial period. This is the only way to ensure that your bike can be returned safely. Within Germany, velio will cover the return shipping costs if you use the velio return process, otherwise you will have to pay the return shipping costs yourself. In all other countries, we have to charge the return shipping costs.

Write to us at customerservice@velio.de and we will discuss the return process with you!

For all details regarding warranty and return policy, please read our terms and conditions: https://velio.de/termsandconditions and https://velio.trengohelp.com/