velio | Entdecke jetzt deine neues refurbishtes Fahrrad

Frequently Asked Questions

Share your question with us, and we'll respond promptly.

Every bike has a recommended rider size. You can also find a sizing guide on the side of the bike. To choose the right frame size, you can measure your height and inseam. It is best to measure the length from the sole of the foot to the crotch. Note that these values are only a guide and may vary depending on the manufacturer. As a rule, the information for the recommended size is very accurate and in an emergency you can send the bike back within the as part of the 30-day test period

With the purchase, you automatically receive a free, worldwide 12-month guarantee for your velio bike. The guarantee always includes the frame for all bikes (with the exception of carbon bikes). For e-bikes, the guarantee also covers the electronics, in particular the functionality of the battery, motor and display. If a defect occurs within 12 months of receiving your bike, it can usually be remedied by a local specialist workshop near you. After a positive review of a cost estimate, we will then assume the costs for the repair. Only in individual cases does the bike have to be sent back to us.

In the event of a warranty claim, please send us an email to customerservice@velio.de We will then discuss the best solution for you and your bike.

We want you, like all our customers, to be 100% satisfied. If this is not the case, for example because the size does not fit, you can send it back within 30 days and a maximum of 30 additional kilometers without giving a reason.

The return of a shipment is free in Germany. We also recommend keeping the box for the 30 day trial period in case of a return.

Write to us at customerservice@velio.de and we will discuss the return process with you!

Velio Benefits

Quick Transportation
A used E-bike offers numerous advantages, providing quick and effortless transportation while being environmentally friendly.
Expert Inspections & Advice
We inspect the battery and motor before sale and offer expert pre-purchase advice to ensure the bike meets your needs.
Fast Delivery
We deliver your dream bike safely and conveniently to your door by carrier. Delivery typically takes 2–5 business days; the appointment is typically confirmed by phone the day before
12-Month Warranty
All our bikes include a 12-month warranty for the motor and battery. If you're not satisfied, you can return it within 30 days.

BULLS Copperhead EVO 2 29

Specialized Turbo Tero 4.0

KTM Macina Kapoho Elite

MERIDA eONE-SIXTY 775

STEVENS E-Inception AM 8.7.2 GTF

Diamant Zouma Deluxe

CENTURION Country R960i

Giant Talon E+ EX

corratec E-Power MTC 120

PEGASUS Premio Evo 10 Lite

BULLS Sonic Evo AM SL 1

KTM Macina Style 730

Cannondale Mavaro Neo 5+

Diamant Beryll 160 Gen 3

BULLS LT CX 27,5″

BULLS LT CX 27,5″

CUBE Stereo Hybrid 140 HPC Race 750

Hercules E-Imperial 180 S 10

CUBE Stereo Hybrid 120 TM

CUBE Reaction Hybrid Pro 750

CONWAY Xyron S 2.9

Orbea Gain D30i

Trek Allant+ 7

FOCUS Jam² 6.7

Frequently Asked Questions

Velio Benefits

Quick Transportation

Expert Inspections & Advice

Fast Delivery

12-Month Warranty

Products(323)

Products

BULLS Copperhead EVO 2 29

Specialized Turbo Tero 4.0

KTM Macina Kapoho Elite

MERIDA eONE-SIXTY 775

STEVENS E-Inception AM 8.7.2 GTF

Diamant Zouma Deluxe

CENTURION Country R960i

Giant Talon E+ EX

corratec E-Power MTC 120

PEGASUS Premio Evo 10 Lite

BULLS Sonic Evo AM SL 1

KTM Macina Style 730

Cannondale Mavaro Neo 5+

Diamant Beryll 160 Gen 3

BULLS LT CX 27,5″

BULLS LT CX 27,5″

CUBE Stereo Hybrid 140 HPC Race 750

Hercules E-Imperial 180 S 10

CUBE Stereo Hybrid 120 TM

CUBE Reaction Hybrid Pro 750

CONWAY Xyron S 2.9

Orbea Gain D30i

Trek Allant+ 7

FOCUS Jam² 6.7

Products(323)

Frequently Asked Questions

Velio Benefits

Quick Transportation

Expert Inspections & Advice

Fast Delivery

12-Month Warranty